01 · THE FIRM
A high-volume personal injury firm in Savannah, Georgia. Jamie Casino is one of the most recognizable names in Georgia injury law. The marketing works. The phone rings.
02 · THE CHALLENGE
Paying to Make the Phone Ring. Blind to What Happened Next.
Every intake call was a closed conversation.
Leadership could sample a handful of recordings, but with dozens of calls a day across multiple agents, a 5 percent sample meant a 95 percent chance of missing the call that mattered.
An AI answering agent was quietly dropping leads.
To protect its Google Local Services ranking, which punishes slow pickup, the firm had put a third-party AI agent in front of its intake line. It was supposed to answer instantly and hand off to a human. Instead, new-case callers were landing in voicemail and dead extensions, and hot transfers from the firm's web chat were failing because the agent could not press 1 to accept them. Nobody knew, because nobody was listening.
No scalable way to coach.
A traditional intake consultant is expensive, disruptive, and has to be repeated every time the team turns over. The firm had also priced an all-in-one AI platform and walked away from the cost.
A strong instinct that cases were slipping.
The firm suspected it was missing intakes. It had no way to prove it, and no way to find them.
03 · HOW IT HAPPENED
From Connected to Rescuing in Days
One email to connect.
CallRail keys sent, prior two weeks of calls pulled, Lead Docket linked two days later.
Kickoff call.
Speed.ai played back three dropped hand-offs. The AI answering agent was off every line by the next morning.
First cases rescued.
Two leads called back and rescued six days after kickoff, before any rules were customized.
Rescue Rules tuned.
Alex flagged early false positives. Two rules set on a 20-minute call. Less noise, same coverage.
04 · RESULTS
63 Additional Cases Rescued. The Best Month in Firm History.
Additional cases rescued between June 15 and August 31, 2026. Fourteen in June, 27 in July, 22 in August.
Rescued across July and August. The most Speed.ai has recorded for any client in a two-month span.
One rescued case at the firm's average fee covers roughly 17 months of Speed.ai.
ADDITIONAL CASES RESCUED PER MONTH · REPORTED FROM SPEED.AI LEAD RESCUE
June began mid-month at trial start. July was the firm's best month on record and the highest single month on the Speed.ai platform.
From a sampled handful of recordings to every intake call, graded.
Rescue alerts land about ten seconds after the caller hangs up.
Dropped transfers surfaced on the kickoff call, two days after connecting.
OFF THE CHART, STILL COMPOUNDING
05 · WHY IT WORKED
The Results Came From What the Firm Did, Not Just From Turning Speed.ai On.
THREE THINGS CASINO LAW GROUP DID
Leadership owned the rescues.
The managing partners were the first people reading rescue alerts, and they called back. Lead Rescue only pays when someone acts within the hour. They made that their job during the trial, then widened the circle once the pattern was clear.
They fed the feedback loop instead of tolerating noise.
When early alerts flagged cases the firm had rightly rejected, they said so and left notes on every one. Two Rescue Rules landed inside the first two weeks. Firms that go quiet on false positives either drown in alerts or turn them off. This one calibrated.
They treated coaching notes as training, not report cards.
Themes came out of the analysis and went to the team. The callback-time fix is small, and it is exactly the kind of thing a 5 percent call sample never surfaces.
WHAT OTHER HIGH-VOLUME PI FIRMS CAN TAKE FROM IT
If a vendor answers your intake line, something needs to listen to what happens after the pickup.
Every firm chasing Google's pickup requirements is exposed to the same silent failure. This firm had no idea it was sending new-case callers to voicemail until it heard the recordings.
Your first rescue happens in days, not months.
Two leads rescued in the first six days after kickoff, before any rules were customized.
The math is not close.
At this firm's average fee, one rescued case pays for the platform for well over a year. Sixty-three of them paid for it many times over.
I LOVE THE SERVICE. GAME CHANGER. ALL FIRMS WITH ANY KIND OF CALL VOLUME SHOULD HAVE SPEED AI.
See What Your Intake Calls Are Hiding.
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